Purchase Policy
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Our goal at Strategic Equity is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Strategic Equity. If you have any questions about the information below, please Contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.
Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars.
Payment Methods
Strategic Equity accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Strategic Equity accepts American Express, Visa, and MasterCard.
Who You Are Buying From
Strategic Equity acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Strategic Equity, L.L.C. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from the United States, regardless of whether you are making your purchase on Strategic Equity and regardless of what country you live in.
Pricing and Availability
Strategic Equity sells tickets on behalf of promoters, speakers, and venues, which means Strategic Equity does not set the ticket prices or determine seating locations, except under limited circumstances. Tickets are generally sold through several distribution points, including online, Phone Centers, Retail Locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Strategic Equity does not control this inventory or its availability. Check out our FAQ's section for more information on ticket availability.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Strategic Equity will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Cancelled and Postponed Events
Please see Canceled/Postponed Events for our postponed and canceled events policies, which are hereby incorporated into this purchase policy.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, speakers and theaters, generally prohibit Strategic Equity from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Strategic Equity customer service will attempt to contact you, using the information provided at the time of purchase. If Strategic Equity is unable to reach you after its initial attempt, Strategic Equity may cancel your order and may sell your tickets to another customer.
Delivery Options
Please see Delivery Methods for our ticket delivery policies, which are hereby incorporated into this purchase policy.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Strategic Equity will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other Strategic Equity operated system.
Limitation of Liability
By purchasing a ticket through Strategic Equity, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance.
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorization or compensation.
You Are Subject to Search
You and your belongings may be searched on entry. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempt) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, use of Strategic Equity's trademarks and other intellectual property is subject to Strategic Equity's consent.
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